Privacy policy

Privacy Policy

Last updated: 4 November 2026

This policy explains what personal information Metiseko Vietnam Co., Ltd (Công ty TNHH Metiseko Việt Nam), business registration number 4000812062, registered at 101 Nguyễn Duy Hiệu, Hội An Đông Ward, Đà Nẵng, collects when you visit metiseko.com, buy from us or join our newsletter, how we use it, and the choices you have.

1. What we collect

Information you give us

• When you order: your name, email, phone number, billing and shipping addresses, and order details. Card details are handled by our payment providers; we never see or store your full card number.

• When you create an account or join My Rewards: your login details, purchase history and points balance.

• When you subscribe to our newsletter: your email address and language preference.

• When you write to us: your message and anything you choose to include, such as your measurements for sizing help.

Information collected automatically

When you browse the site, we and our service providers use cookies and similar technologies to collect information about your device and visit: IP address, browser type, approximate location, pages viewed, and how you reached the site.

2. How we use it

• To process, ship and support your orders, including returns and after-sales questions.

• To manage your account and My Rewards points.

• To send our newsletter, only if you subscribed. Every email includes an unsubscribe link.

• To give personal advice you ask for, such as sizing.

• To prevent fraud and keep the site secure.

• To understand how the site is used and improve it.

• To meet our legal, tax and accounting obligations.

3. Cookies

Some cookies are necessary for the site to work, such as your cart and checkout. Others help us measure visits. Where required by law, we ask for your consent before setting non-essential cookies, and you can change your choice at any time. You can also block or delete cookies in your browser settings, though parts of the site may then stop working.

4. Who we share it with

We share personal information only with the services that help us run Metiseko, and only for the purposes above. We do not sell your personal information.

We may also share information when the law requires it, or to protect our rights or the safety of others.

Some of these providers store data outside Vietnam, including in the United States and Europe. We work with providers who protect personal data under their own published privacy commitments.

5. How long we keep it

We keep order records for as long as needed for accounting and tax purposes (often 10 years under Vietnamese accounting rules). Newsletter data is kept until you unsubscribe. Account data is kept until you ask us to close your account.

In addition to those privacy policies, a customer’s shipment tracking number (as shown on the waybill) can be found on the DHL or UPS website for 90 days from the date the shipment was created.

6. Your rights

You can ask us to:

• show you the personal information we hold about you;

• correct it if it is wrong;

• delete it, unless we must keep it by law;

• stop using it for marketing.

7. Security

Our site uses encrypted connections, and payments are processed by certified payment providers. No system is completely secure, but we limit access to your information to the people who need it to serve you.

8. Children

Our site is not intended for children under 16, and we do not knowingly collect their information.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

10. Contact

Metiseko Vietnam Co., Ltd (Công ty TNHH Metiseko Việt Nam)
101 Nguyễn Duy Hiệu, Hội An Đông Ward, Đà Nẵng, Vietnam
info@metiseko.com · +84 235 3929 278